myjudi96 Privacy Policy

1. Introduction

myjudi96 ("we", "us", "our") operates the online gambling platform accessible at myjudi96.club (the "Platform"). We respect the privacy of every person who uses our Platform and we are committed to protecting your personal data in accordance with applicable data protection laws and international best practices.

This Privacy Policy describes how myjudi96 collects, processes, stores, and protects personal information that you provide to us when you register, use, or interact with the Platform. It also describes your rights in relation to that data and how you can exercise those rights.

By registering for a myjudi96 account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are available on the Platform.

2. Personal Data We Collect

myjudi96 collects the following categories of personal data:

We do not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless you voluntarily disclose such information to our support team in the context of a responsible gaming request, in which case it is processed solely to fulfil that request.

3. How We Collect Your Data

3.1 Directly From You

We collect personal data directly from you when you: complete the myjudi96 registration form; submit KYC documentation; make a deposit or withdrawal request; contact our customer support team; respond to promotions or surveys; or communicate with us by any channel.

3.2 Automatically

When you access and use the Platform, we automatically collect Technical Data and Usage Data through cookies, web beacons, server logs, and similar tracking technologies. This data is collected regardless of whether you are logged into your myjudi96 account.

3.3 From Third Parties

We may receive data about you from third parties including: identity verification service providers used for KYC processing; payment processors and e-wallet operators (Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank) to verify transaction legitimacy; fraud detection and AML screening services; and analytics providers who help us understand aggregate Platform usage patterns.

4. How We Use Your Personal Data

myjudi96 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your myjudi96 account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To enable you to access and use the myjudi96 Platform, including live casino games, sports betting, slots, and esports betting markets.
• Payment Processing: To process deposits, credit winnings to your account, and process withdrawal requests to your nominated payment method.
• Legal & Regulatory Compliance: To comply with applicable KYC, AML, and other regulatory obligations, including filing reports with relevant authorities where legally required.
• Fraud & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, implement player-requested limits or self-exclusions, and fulfil our responsible gaming obligations.
• Customer Support: To respond to your enquiries, resolve complaints, and maintain records of our communications for quality and dispute resolution purposes.
• Marketing & Promotions: With your consent where required, to send you information about myjudi96 promotions, seasonal offers (including Deepavali, Chinese New Year, and Hari Raya campaigns), and personalised offers that may be relevant to you. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the myjudi96 Platform, game library, and user experience.

5. Legal Basis for Processing

myjudi96 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contractual obligations to you under the Terms & Conditions, including account management, game delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws, including KYC, AML, age verification, and regulatory reporting obligations.
• Legitimate Interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and analytics, where these interests are not overridden by your rights.
• Consent: Where we send you direct marketing communications or use non-essential cookies, we rely on your consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

myjudi96 does not sell your personal data to third parties. We may share your data in the following circumstances:

6.1 Service Providers

We share data with third-party service providers who process data on our behalf under binding data processing agreements, including: identity verification and KYC providers; payment processors and e-wallet operators; game software providers (such as Evolution Gaming, Pragmatic Play, and PG Soft) solely to the extent necessary for game delivery; cloud hosting and infrastructure providers; customer support software providers; and analytics and fraud detection vendors.

6.2 Legal and Regulatory Disclosure

We may disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are required to do so by applicable law, where we believe disclosure is necessary to protect the rights, property, or safety of myjudi96, our users, or the public, or where required to comply with anti-money laundering or counter-terrorism financing obligations.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of myjudi96's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the receiving entity.

7. Data Retention

myjudi96 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, and reporting obligations. In practice, this means:

• Active Account Data is retained for the duration of your myjudi96 account and for a minimum of five (5) years after account closure, to comply with AML and gaming authority record-keeping requirements.
• Transaction Records are retained for a minimum of seven (7) years to comply with applicable financial record-keeping obligations.
• KYC Documents are retained in accordance with applicable AML regulations, typically for five (5) years following the end of the business relationship.
• Support Communications are retained for up to three (3) years for dispute resolution and quality assurance purposes.
• Marketing Preferences and opt-out records are retained indefinitely to honour your preferences.

Where data is no longer required, myjudi96 will securely delete or anonymise it in accordance with our data destruction procedures.

8. Data Security

myjudi96 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and myjudi96 servers — the same standard used by major Malaysian banks including Maybank and CIMB.
• Encrypted storage of sensitive data, including passwords (hashed and salted using industry-standard algorithms) and financial account details.
• Access controls ensuring that myjudi96 staff can only access personal data on a strict need-to-know basis, with all access logged and audited.
• Two-factor authentication options for user accounts to prevent unauthorised account access.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform.
• Incident response procedures for detecting, containing, and reporting data security incidents.

While myjudi96 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own myjudi96 login credentials and for notifying us promptly at [email protected] if you suspect any unauthorised use of your account.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the myjudi96 Platform. They help the Platform function correctly, remember your preferences, keep your session secure, and provide us with analytics data about how the Platform is used.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to operate. These cannot be disabled without breaking the Platform's core functionality (e.g., session authentication tokens, login state cookies).
• Functional Cookies: Remember your preferences such as language, currency display, and notification settings to improve your experience on myjudi96.
• Analytics Cookies: Collect aggregate, anonymised data about how users interact with the Platform. We use this to improve navigation, game discovery, and promotional placement.
• Security Cookies: Help detect and prevent fraudulent activity, including cross-site request forgery protection and bot detection.

9.3 Managing Cookies

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the myjudi96 Platform, including the ability to stay logged in across pages.

10. Your Data Rights

As a myjudi96 member, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data myjudi96 holds about you at any time.
• Right to Rectification: If your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure: You may request that myjudi96 delete your personal data, subject to our legal obligations to retain certain data (e.g., AML record-keeping requirements).
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data while a dispute is investigated.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to our processing of your data where we rely on legitimate interests, including the right to opt out of direct marketing at any time.
• Right to Withdraw Consent: Where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to all valid requests within thirty (30) days. Requests to access or delete data may require identity verification before we can action them.

11. Children's Privacy

12. Changes to This Privacy Policy

myjudi96 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or Platform functionality. Where changes are material, we will notify registered members by email or by a prominent notice on the Platform prior to the changes taking effect.

The date at the top of this policy indicates when it was last revised. Your continued use of the myjudi96 Platform after any update constitutes your acceptance of the revised Privacy Policy. We recommend that you review this Policy periodically.

13. Contact Us

For questions, complaints, or to exercise your data rights, please contact myjudi96 at:

• Email: [email protected]
• Live Chat: 24/7 via the chat widget on the myjudi96 Platform

Our support team handles privacy requests in English, Bahasa Malaysia, and Mandarin. We aim to acknowledge all privacy requests within 2 business hours and resolve them within 30 days.